When life throws an unexpected curveball in the form of a vehicle accident, the journey that follows can be filled with stress and uncertainty, with one of the most pressing concerns for drivers being to ensure they remain mobile while their vehicle is being repaired.
This is where EDAM’s credit hire service steps in, offering a lifeline to those in need by providing a replacement vehicle quickly, efficiently and with the utmost care.
Keen to know how we do it?
Let us talk you through it and explore what it is that makes EDAM different.
We’re all human, and we offer a humanised service
At the heart of EDAM’s credit hire service is our unwavering commitment to customer care.
We believe that whilst we’re all in an age where technology can often dominate customer interactions, the value of human empathy is irreplaceable. That’s why from the first moment a claim is made, to the time the replacement vehicle is delivered, your customers are supported by dedicated EDAM employees who understand the emotional toll of an accident.
What’s more, we find that this approach ensures continuity and consistency, reducing the stress of having to repeat information to multiple parties, and customers can trust that their needs will be understood and met effectively by a single point of contact who is familiar with their case and dedicated to helping them through the process.
In other words, each and every member of our team offers a personal touch which is not just a service, but a lifeline that helps your customer navigate a difficult time with greater ease.
Our handover processes are seamless – it’s all managed under one roof
The handover process at EDAM has been meticulously designed to ensure that customers receive their replacement vehicles without any added stress.
This is done by ensuring that every single step is handled by a trained EDAM employee who provides clear communication, ensuring that customers understand the process and feel confident in the vehicle they receive. We also guarantee for all customers that only a uniformed EDAM representative will be allocated to deliver replacement vehicles, who act not just a courier, but as a trusted guide, ready to offer reassurance and answer any questions the customer may have.
Quality and care
In all areas, EDAM takes pride in maintaining the highest standards of service, so much so that all employees are trained to adhere to strict protocols that guarantee consistency and excellence. This means that customers can always expect a professional, reliable service, from the moment their claim is registered to the final return of their vehicle.
What’s more, our quality and care also extends to the condition and suitability of allocating the replacement vehicle. The benefit of owning our own fleet allows us to allocate the right vehicle at the right time and on those rare occasions where we need to source a vehicle from one of partners the customer journey remains exactly the same.
Same day hire for when time is of the essence
One of the standout features of EDAM’s credit hire service is the speed at which a replacement vehicle can be provided, whereby understanding that time is of the essence in the aftermath of an accident, we always strive to deliver a suitable vehicle on the same day the claim is made.
This rapid response is made possible by our national network of depots and a fully owned fleet of vehicles, which are constantly updated to meet the diverse needs of customers.
What’s more, EDAM will always work around the customer too. Whether that means delivering replacement vehicles to a home address, work or jobsite building, or wherever is most suitable for our customers, all in order to help make the process smoother for them.
Billing at GTA rates
When it comes to the financial aspects of credit hire, EDAM operates with complete transparency by billing at General Terms of Agreement (GTA) rates, ensuring that all charges are fair and in line with industry standards – an approach which not only builds trust with customers, but also helps to maintain strong relationships with insurance companies and other stakeholders.
But we don’t stop there.
EDAM’s services extend beyond vehicle hire, offering a comprehensive range of post-accident solutions such as vehicle recovery, full repair solutions through our own network and even legal assistance if needed. This is made possible by our strong relationships with insurers and repair shops, which can also often lead to faster claim settlements and reduced downtime, providing a cost-effective solution that ultimately minimises the impact to your customer.
The added extra in credit hire services
With EDAM, you’re not just hiring a vehicle, you’re entrusting your customers wellbeing to a team that genuinely cares about making a difficult journey easier.
Our entire team have the knowledge and expertise to deliver the most comprehensive and best in class accident management and credit hire services, and we’re proud to say that we have been partnering with Insurers, Brokers, MGAs, TPAs and CMCs alike for over 20 years to build a reputable network.
But above all, we’re here to do a very important job, and that is to make a difficult journey easier. And you can rest assured that with our team, we will do everything in our power to make that happen.